Outsourced training management for hospitality businesses
No in-house training manager or L&D team? Struggling to keep training structured while running daily operations? You’re not alone. Many hospitality businesses know that training is critical—but they simply don’t have the time, expertise, or tools to do it effectively. That’s where outsourced training management for hospitality makes a difference.
An LMS is only one piece of the puzzle when it comes to training employees. While it’s a great tool for delivering content, the real impact comes from consistency, planning, creating, and managing effective training programs. If you don’t have an in-house L&D team to handle these critical elements, we can step in and take care of it all for you.
Our team of expert content writers, designers, and L&D professionals will take care of designing, managing, and maintaining all your training activities—completely tailored to your business needs.
Every hospitality leader agrees that training is essential. Yet, most businesses struggle to implement it properly. Without a structured training plan and clear restaurant staff retention strategies, turnover will remain high, service quality will suffer, and compliance will be at risk. Is this your reality?
Many businesses try shortcuts, buying online training for restaurants or hiring expensive consultants. Can they do the job? To a degree, yes, but lasting results come from consistency. Centralised communication for restaurants is key. Otherwise, training remains fragmented, making it difficult to track employee progress and maintain high service standards across locations.
The other option? “We have managers, let’s try to handle internal training by ourselves!” But, building and maintaining an in-house training program requires a team with various expertise, from identifying skill gaps to planning, creating, and executing structured learning programs, along with top-notch restaurant staff retention strategies.
This is where PocketTrainer comes in. We provide more than just a hospitality-focused LMS, ready-made courses and custom content creation—we offer full outsourced training management for hospitality businesses, ensuring that you get the best return on investment of your human resources without the operational burden.
Is it worth investing in outsourced training management?
Well, what’s the real cost of NOT doing it? Inconsistent service, lost revenue opportunities, compliance failures, disengaged employees, and constant turnover. Training done halfway is more expensive than doing it properly. The question isn’t whether you should invest in training—it’s whether you can afford not to.
Instead of hiring and maintaining a full in-house training team—with salaries, benefits, and overhead costs, you can access our team of specialists for a monthly retainer fee that costs significantly less. With our purpose-built training management software for hotels and employee onboarding services for restaurants, new hires can seamlessly integrate into your workforce, reducing training time and increasing engagement.
Here are your key benefits:
A full training team at your service – Instead of hiring a full in-house L&D team, you get an assigned L&D manager, training content writer, graphic designer, and videographer—all for less than the cost of one full-time hire.
Managers stay focused on operations – While we handle training, your managers can dedicate their time to what they do best—running the business.
Stay ahead of compliance requirements – Compliance training for restaurants is not a joke, they must be completed and up to date, keeping your business legally protected.
Improved staff retention – A workforce that sees a clear career path and understands how training helps them progress from entry-level roles to senior positions is more likely to stay, remain engaged, and contribute to long-term success in hospitality.
Enhanced service standards and revenue growth – By improving training quality, you elevate service standards, increase average check sizes, and drive guest loyalty. For more insights, use our ROI Calculator below.
ROI Calculator
Currency: USD
Number of Employees: 100
Average Annual Salary: $30,000
Employee Turnover Rate: 20%
% of Employees That Are People Managers (HODs, HR): 10%
Yearly Revenue: $5,000,000
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Increased Revenue
Increased Revenue = (+5% of Yearly Revenue)
PocketTrainer is designed to optimize staff performance and sales, leading to more profitable organisation. While Gallup research shows a potential 18% sales increase from highly engaged staff, and other studies suggest a 10-25% revenue boost from thorough training, by default this calculator conservatively estimates a 5% revenue increase.
This reflects PocketTrainer's role in elevating sales through improved menu knowledge, fewer order mistakes, and enhanced table turnover, without overestimating the tool's impact.
$250,000
Increase: 5%
Turnover Savings
Turnover Savings = (Number of Employees x your inputted Turnover Rate) x Turnover cost (20% of Average Annual Salary)
Turnover costs include recruitment expenses, selection processes, training time and materials, lost productivity during the learning phase of new hires, administrative tasks, the negative impact on team morale, and potential sales loss due to understaffing or diminished service levels.
While the global average turnover cost is 30-50% of an annual salary, this calculator uses a moderate estimate of 20% by default.
$120,000
Saving: 20%
Management's Time Savings
Management Time Savings = Number of Managers x Number of Manager hours (48) saved per year
Managers can avoid hours spent on creating presentations and managing paperwork by centralising and digitising task management, internal communication and training activities. Enabling live updates from mobile devices reduces the need for extended hours in the office, putting managers back right where they belong: on the floor, looking after guests and staff.
Savings are quantified based on the assumption that managers save 1 hour per week (48 hours per year after deducting holidays).
480 hours
Yearly: 48hrs
Trees Saved
Trees Saved = Number of Employees x Turnover x 90% less printing x 0.05 Tree
PocketTrainer subscription fees can be recovered only from eliminating what you currently print for employees: training materials, F&B bibles, checklists, SOPs, briefing sheets, rotas, event briefs, holiday forms, job descriptions etc. But, we approach this saving from a different perspective: sustainability.
Over two million trees are felled every day for global paper consumption. It is estimated that a standard pine tree, with 45ft of usable trunk and a diameter of eight inches, will produce around 10,000 sheets of paper. To consider this another way, printing 500 pieces of paper per employee a year will take one tree out for every 20 new employees you hire.
This calculator uses a 90% decrease in employee-related paper printing, based on 500 pieces of paper per employee a year, which is a very modest calculation.
By working with top hospitality brands globally, we can provide your teams with all the smart restaurant staff retention strategies you need.
With PocketTrainer, you get an experienced team dedicated to improving your workforce development. Let us simplify training management so you can focus on what truly matters: delivering outstanding hospitality.
